General Terms:
She Ready Defense reserves the right to update the rules when necessary, and the updated version will be published on www.shereadydefense.com with immediate effect. If you refuse to accept the policy, you are deemed to have waived the use of the services provided by She Ready Defense immediately. All buyers or suppliers are deemed to accept the rules if they are using the services provided by a She Ready Defense Supplier who would publish their own Return & Refund Policy on the product detail page. She Ready Defense's policy shall prevail in case of conflict with a supplier's policy.
For after-sales issues, buyers should file a return & refund request within 25 days of the delivery date (except those suppliers whose after-sales period was agreed to by She Ready Defense). If the period of Return & Refund request filed exceeds 25 days, the supplier reserves the right not to provide any after-sales service after that time.
Before an order is shipped out, the buyer has the right to apply to cancel the order by clicking the "request refund" button in She Ready Defense buyer center, or by contacting She Ready Defense customer service to cancel the order. Please note some supplier policies do not accept order cancellations before the order is shipped out. The supplier should agree or reject the cancellation request within 3 business days.
If the supplier cannot fulfill the buyer's order within the order processing time indicated on the She Ready Defense product page, under the condition, but not limited to no stock or other conditions, the supplier has the right to cancel and refund the order.
If the buyer receives goods damaged or broken and applies for a refund with compelling evidence, and the goods need to be returned, the supplier has the responsibility to offer the buyer a prepaid return label within 3 business days to return damaged/broken goods. The supplier should refund the buyer when the return shows as in transit on the logistic website with the supplier's provided prepaid return label.
She Ready Defense shall not require a supplier to accept after-sale requests for "non-defective remorse returns", and a supplier has the right to accept or reject the request as his policy shows on the She Ready Defense product page. She Ready Defense will abide by the supplier's policy under this condition.
If supplier accepts the after-sale request for the reason type of "non-defective remorse returns" and is required to deduct a "restocking & repacking fee", under She Ready Defense's policy restriction, the total "restocking & repacking fee" the supplier deducts shall not exceed 35% of the order’s total price.
She Ready Defense shall restrict the refund time and redelivery time under the condition, included but not limited to whether the order should refund based on supplier's policy or She Ready Defense policy, agree upon refund or redelivery time between supplier and buyer or others. Supplier must refund not more than 3 business days, or redelivery not more than 5 business days.
Once the buyer submits the after-sales request, the buyer needs to provide evidence (as the clause states below) to the supplier or She Ready Defense. If the buyer cannot provide compelling evidence within the order after-sales period policy indicated, the supplier and or She Ready Defense has the right to reject the return and refund request.
Whether the evidence is compelling or not will ultimately be determined by She Ready Defense
Under Various Circumstances:
1. Refund Request Timing
The buyer has the right to apply for a full refund for the order that was not shipped out within the stated processing time (subject to the estimated processing time displayed on the order page).
Return & Refund Type
She Ready Defense Rules
For Unshipped Orders: The Return & Refund request is made after the stated processing time.
She Ready Defense will refund the order.
The Return & Refund request is made within the stated processing time.
The supplier has 3 business days to process the request after the buyer submits it.
If the supplier fails to process (accept or reject) the refund request within 3 business days, She Ready Defense will refund the order
Please note: Although the order is still within the stated processing time, any refund request needs to be processed within the time listed above.
For Shipped Orders: The Return & Refund request is made after the order has shipped.
The supplier has 10 business days to process the request after the buyer submits it.
If the supplier fails to process (accept or reject) the refund request within 10 business days, She Ready Defense will refund the order.
2. Goods Returned in Transit
If the package is sent back to the supplier during transit for any reason, and the buyer applies for a refund, the supplier should refund within 3 business days of the refund request. Under the same cases, if the buyer requests redelivery, the supplier should begin redelivery within 5 business days of the request date.
3. Goods Destroyed in Transit
If the package/goods are destroyed in transit, and buyer has proof from the logistics website such as but not limited to a screenshot from the logistics website that the order was destroyed, the supplier should refund the order within 3 business days of buyer's refund request, or redelivery within 5 business days of the request.
4. Wrong Receipt Information
If the buyer provides wrong receipt information on an order, the buyer should contact the supplier via "Contact Seller" or contact She Ready Defense customer service to request the supplier update the order with the correct receipt information.
Please note the receipt information correction or order cancellation are not guaranteed.
If the order has already shipped out, it is the buyer's responsibility to contact the logistics company with the correct information.
If the goods have been delivered to the wrong recipient, the buyer can attempt to retrieve and send back the products at his/her own expense. If the goods are returned in good condition, the supplier shall refund the order within 3 business days of receiving the goods, as per the buyer’s refund request, or begin redelivery within 5 business days of receiving the goods. Please note buyers will additionally be charged a redelivery fee.
If the order cannot be corrected or returned, the buyer will bear the losses.
5. Defective Products (package breakage/significantly not as described/missing or wrong goods/quality problems)
If the buyer detects any problem upon receipt (damaged package/significantly not as described/missing or wrong goods or other quality problems) buyer should provide a refund or redelivery request with valid proof (photos/videos of goods received that shows the problem clearly). After the buyer files a request with She Ready Defense the supplier should check the proof and give a response within 3 business days.
If the proof checked by the supplier is not showing the problem clearly and/or if the proof checked by She Ready Defense is not showing the problem clearly, the proof is invalid, and the supplier/She Ready Defense has the right to reject the buyer's refund request.
If the buyer's proof shows a problem clearly after being checked by the supplier/She Ready Defense, the proof checking time shall not be more than 3 business days, and if the goods need to be returned to get a refund, the supplier should provide the buyer with a prepaid return label within 3 business days of proof approval, and refund the order when the return shows in transit on the logistics website searched by tracking number buyer uploaded within 3 business days. If the goods needn't be returned, the supplier should refund the order within 3 business days of the refund request.
If proof is valid, and the buyer requests redelivery, the supplier should redeliver within 5 business days of proof approval. Please note suppliers have the right to refund an order if the redelivery products have no stocks, or buyers are not able to reorder products when the products are restocked.
6. Logistics Issues
6.1 Invalid tracking information
If She Ready Defense verifies the tracking number is wrong, and the supplier fails to provide the correct one within 4 business days, She Ready Defense will refund the order.
6.2 Untimely Tracking Info Updates
If there is no update of the tracking info for more than 7 business days after label created showing on logistic website, and the buyer applies for a refund, She Ready Defense require supplier refund order within 3 business days since buyer request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
6.3 Too-long of Shipping Period
If the transit time exceeds the estimated delivery time by 10 days or more and the supplier fails to provide any valid tracking updated info, the buyer may apply for a refund. She Ready Defense will require the supplier to refund the order within 3 business days at buyer’s request.
Note: this clause is not applicable for special time/periods such as holidays, covid-19, abnormal weather, or other abnormal situations.
7. Other
When encountering holidays, covid-19, abnormal weather, or other abnormal situations, the buyer shall contact us through shereadydefense.com/contact-us or contact the supplier through their She Ready Defense account with the order "Contact Message" option to solve the goods or logistics issue.
She Ready Defense will try its best to assist buyers in these special circumstances in a timely manner. After notifying She Ready Defense, Buyers should expect a decision from She Ready Defense on these types of issues no later than 10 business days.
8. Attention
If buyers are unsatisfied with the solution of the order after-sale issues, buyers have the responsibility to open a dispute with She Ready Defense to help deal with the after-sale issues.
